Terms and Conditions

· Prices & Specifications

· Merchantability of Products, Use of Products and Shelf Life of Chemicals

· Minimum Orders

· Payment Terms

· New Accounts

· Return Policy

· Order Cancellation

· Shipment Charges

· Shipment Claims

· Warranty Policy

Prices & Specifications

Prices on the Ark Global Supply, LLC website are updated on a regular basis and subject to change without notice. The prices shown are current U.S. prices. If you are interested in a long-term pricing agreement  please contact Customer Service for assistance. Prices charged will be those quoted and accepted at the time of order processing and acceptance.

Product specifications are subject to change without notice due to manufacturer design improvements and changes.

Merchantability of Products, Use of Products and Shelf Life of Chemicals

Ark Global Supply, LLC makes no warranties or guarantees, expressed or written, as to the merchantability or specific use of any product it sells. The shelf life of any of the chemicals we sell can only be warranted and/or guaranteed by the manufacturer of said product. Valid shelf life of any chemical which has such a feature is indicated by an expiration date printed directly on the product’s out packaging and will normally include a lot number.

Minimum Orders

All orders are appreciated and no minimum order is required. We do have an order processing fee of $10, which will be waived on any order over $150.

Payment Terms

Established Credit Accounts/Customers - Terms of payment are Net 30 days from the date of invoice with established credit.

To establish a new corporate account download, complete and submit our CREDIT APPLICATION by emailing customersvc@arkglobalsupply.com . If your company is tax exempt please also send us a copy of your tax exempt certificate. This will prevent taxes from being added onto your orders if we ship from one of our satellite warehouses or manufacturer's located in other states. Your tax exempt certificate must include Full Name, EIN, an Authorized Signature (an officer or trustee) and their Title.

Credit Cards - We accept Visa®, MasterCard®, American Express®, and Discover® credit cards; procurement cards; checks; or money orders. Credit card charges are prepaid at time of shipment and added to the final invoice. All credit card submissions online are encrypted and secure. If you may also contact us at (972) 348-5992 and provide your credit card number over the phone. We do not accept credit card numbers via email or fax.

New Accounts

We welcome new accounts with an approved credit application. To establish a new corporate account  download, complete and submit our CREDIT APPLICATION by email customersvc@arkglobalsupply.com. If your company is tax exempt please also send us a copy of your tax exempt certificate. This will prevent taxes from being added onto your orders if we ship from one of our satellite warehouses or manufacturer's located in other states. Your tax exempt certificate must include Full Name, EIN, an Authorized Signature (an officer or trustee) and their Title.

Return Policy

Customer satisfaction is our highest priority at Ark Global Supply, LLC . If for any reason you are not happy with your purchase, you may return most items within 30 days of the ship date. In order to process your return, please call 469.554.8895 to request a Return Goods Authorization Request Form.

Products described below may be returned to Ark Global Supply, LLC within 30 days for replacement or adjustment. To assure prompt handling, please obtain a Return Goods Authorization Number ("RGA Number") from Ark Global Supply, LLC (see above) and reference this number on return shipping documents. Returns made without the RGA Number will be returned to sender, freight collect.

Ark Global Supply, LLC reserves the right to reverse any credit issued to Subscriber: (a) for any Product not returned after authorization and requested by Ark Global; or, (b) if, upon return, such Product is determined by Ark Global Supply, LLC not to be defective. Ark Global Supply, LLC will grant full credit for: (a) Products not supplied in accordance with Subscriber's orders; and, (b) Products which are defective at the time of receipt by the Subscriber. Ark Global Supply, LLC will grant partial credit for Products ordered in error, with the exceptions noted below.

Product returns for Products ordered in error are subject to a 25% restocking charge plus any applicable charges for necessary inspection, reworking or refurbishing, or for items not normally cataloged by Ark Global. Hazardous materials authorized for return must be packed, labeled and shipped in accordance with DOT regulations governing transportation of hazardous materials and any other applicable requirements.

Ark Global Supply, LLC will not grant credit for: (a) Products which have been discontinued; (b) Products which are personalized or customized; (c) Non-Ark Global Supply, LLC line products supplied to Subscriber as an accommodation, including, without limitation, third party purchases; (d) Products not purchased from Ark Global Supply, LLC; (e) Refrigerated or temperature controlled Products; (f) Products which are outdated, shelf-worn, used or defaced and, therefore, unsuitable for return to stock and resale as new; (g) reagents, diagnostics, or chemicals which have been opened; (h) Products that have been shipped outside the United States; and (i) Under no circumstances will "made-to-order" items from any manufacturer be allowed to be returned, credited or refunded to our customers.

Order Cancellation

Cancellations of Orders Prior to Shipment: Subscriber may cancel an order prior to pickup by Designated Carrier at Supplier's shipping point. In such case, no payment will be due Ark Global.

Cancellations of Orders in Relation to Shipment and Prior to Acceptance: Subsequent to pickup by the Designated Shipper, but prior to Acceptance of Products, as provided above, Subscriber may cancel an Order by contacting Ark Global Supply, LLC within the five (5) day Acceptance Period provided above. Ark Global Supply, LLC will provide Subscriber with disposition instructions, and may charge the Subscriber for shipping expenses and restocking fees.

Shipment Charges

Shipping charges are determined at the time of checkout, based upon your desired shipping method. By law, hazmat fees will be added to your order for all hazardous chemicals and related laboratory products. If required, we may alter your ship method to LTL freight. We will notify you should we need to make a change in your shipping method. In either case, your final shipping costs may differ.

Shipment Claims

Please inspect all shipments upon receipt. If damage has occurred, please keep the carton and all of the packing materials. Please report the details immediately to the carrier and contact our Customer Service Department. If upon opening a shipment you discover concealed damage, please request a carrier inspection within 15 days of delivery and contact our Customer Service Department.

Warranty Policy

Orders placed for Products on this Web site are subject only to the relevant manufacturer's standard commercial warranty terms in effect at the time of Order placement by Subscriber, which warranty terms shall be made available to Subscriber to the fullest extent possible through Ark Global. We warrant only that the Products delivered shall conform substantially with the description of such Products as provided on our Web site. THIS WARRANTY IS EXCLUSIVE AND WE MAKE NO OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. Your exclusive remedy against Ark Global Supply, LLC and any Supplier with respect to Products proved to our satisfaction to be defective or nonconforming shall be the replacement of such Product without charge or refund of the purchase price, upon the return of such Product in accordance with our instructions prior to Acceptance.

IN NO EVENT SHALL ARK GLOBAL SUPPLY, LLC , ARK GLOBAL SUPPLY, LLC'S SUBSIDIARIES OR AFFILIATES, OR ANY SUPPLIER BE LIABLE UNDER ANY LEGAL THEORY (INCLUDING BUT NOT LIMITED TO CONTRACT, NEGLIGENCE, STRICT LIABILITY IN TORT OR WARRANTY OF ANY KIND) FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING BUT NOT LIMITED TO LOST PROFITS), EVEN IF WE OR ANY OF OUR SUBSIDIARIES, AFFILIATES OR SUPPLIERS HAD NOTICE OF THE POSSIBILITY OF SUCH DAMAGES. IF WE DELIVER CUSTOM GOODS FOR YOU BASED ON INSTRUCTIONS, SPECIFICATIONS, OR OTHER DIRECTIONS YOU PROVIDE TO US, ARK GLOBAL SUPPLY, LLC, OUR SUBSIDIARIES, AFFILIATES AND SUPPLIERS SHALL NOT BE LIABLE FOR THE LACK OF SUFFICIENCY, FITNESS FOR A PARTICULAR PURPOSE OR QUALITY OF THE GOODS TO THE EXTENT ATTRIBUTABLE TO SUCH INSTRUCTIONS, SPECIFICATIONS, OR OTHER DIRECTIONS